![]() Most of the remaining platforms to the west are used by Metra to serve suburbs northwest of the city. Today, tracks 17 to 23 on the east side of the concourse are normally occupied by Amtrak’s Chicago–Milwaukee Hiawatha Service and Chicago-Seattle Empire Builder, with nearby gates A and B of the boarding lounge reserved for passengers of the two trains. Odd Track Numbers: The north concourse at Adams Street was once the passenger terminus for the Milwaukee Road out of Chicago, including most of the swift Hiawatha streamliners. Trains: Rick Johnson, not to scale, not all tracks shown ![]() Two buildings make up Chicago Union Station, which are connected underground through Canal Street. ![]() The station is home to two “back-to-back” concourse areas – separated by the underground Amtrak/Metra ticket offices, baggage claim, boarding lounge and escalators/elevators that’ll take you up to the food court as well as Jackson Boulevard, Adams and Canal streets. Understanding which trains arrive and depart Chicago Union Station can help ensure a less intimidating experience. Hosting all of Amtrak’s Midwest regionals and most of the long-distance trains, plus serving as one of the four hubs for the city’s Metra commuter rail system, it’s one of the busiest railroad stations in the United States. Planning a future train trip with a visit to Chicago’s Union Station as part of the itinerary? The massive terminus is the Windy City’s only intercity passenger station in service today. The Empire Builder is one of Amtrak’s long-distance trains now arriving and departing Chicago Union Station.
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